ADT® Authorized Dealer Serving Richmond & Surrounding Areas
Security Systems in Richmond
December 17, 2021

What Happens When Your Home Security Alarms Go Off In Richmond?

A residential security package should safeguard your family. But what actually transpires in the event your home security alarms go off in Richmond? What should you do to be certain you and all your family members are safe?

The first thing to do is not to panic. You should understand that your 24/7 monitoring specialists are there for you. Then take the steps described below to be fully equipped to handle any crisis at your property.

Our Committed Professionals Help You Stay Safe

A 24-7 monitoring specialist is instantly notified whenever your Richmond home security alarms go off. After a representative is alerted, they will call you as quickly as possible to determine what triggered the security system. Your system will activate due to a range of emergencies, including:

  • Burglary

  • Flames or smoke from a fire

  • Flooding

  • Accidentally setting off alarm

In cases where the alarm was tripped accidentally—like not recalling that the motion sensors are switched on when you unlock a door— a representative will contact you and ask if you need help. Provide your passcode, and they will deactivate the alarm.

In a true emergency, your representative will send out emergency personnel, including law enforcement, firefighters, and medical professionals, to your home. They will even serve as a contact point in the event you are not on site. Your monitoring team will even inform authorities which entry sensor was triggered, helping them prepare for a potentially life-threatening situation. Then the agent will maintain a connection with you to assist in keeping you composed and instruct you on what you should do.

Steps to Take if Your Alarm Goes Off In Richmond

Getting roused from bed in the middle of the night to a security warning going off can be understandably frightening—especially if you aren’t clear as to why it’s going off. The smartest thing you can do is stay as calm as possible and take the following actions:

  • In the first place, find a safe location. Collect all members of your family including pets as quickly as possible and proceed to a secure room in the house or depart the home if needed. It's a common tendency to confront the emergency on your own, but this can be incredibly dangerous. Instead, concentrate on keeping yourself and your family protected and let the trained personnel deal with the issue.

  • Secondly, use the mobile security application to keep in communication with your monitoring agent. They'll dispatch authorities who will be in transit to your residence in a flash.

  • Lastly, keep a persistent line of communication with your monitoring specialists and emergency responders. You are able to be conferenced in, so all parties are speaking on the same line. Conversely, if it’s not possible to be in direct contact with your emergency providers, you can still receive alerts via text. Even if your dealing with a false alarm, it's smart to thoroughly communicate to all parties so you will be ready should a legitimate crisis happen.

Defend Against Any Emergency in Richmond with Secure24 Alarm Systems

From false alarms to actual emergencies, Secure24 Alarm Systems takes pride in ensuring your family and your home are completely protected. With 24-hour monitoring, smart locking systems, and entry-point sensors, your home will become the secured refuge you intended it to be. Design a comprehensive home security solution by completing the following form or dial (804) 294-0619 to speak with a member of our team.