ADT® Authorized Dealer Serving Richmond & Surrounding Areas
Friendly man chatting with neighbor on the front doorstep
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ service modernizes the custom of providing a neighbor a key to your house. It eliminates the necessity of physical keys or keypad codes and lets you oversee who has access to your Richmond home and for what duration. Discover more about how you can implement it with your ADT home security system and Google Nest cameras. 

How Does ADT Trusted Neighbor Work?

You probably have neighbors you trust to watch your pets, get your mail, or water your plants when you leave town. Typically, you would simply give them a house key. You now have a better option. Thanks to ADT's Trusted Neighbor Feature, you no longer have to worry about misplaced keys or doors left open. 

All you need is an ADT security system, a Google Nest doorbell camera, a an automated door lock, and the ADT+ app that lets everything function together. Here’s how the service works: 

  1. You grant access to a trusted person, like a neighbor or relative, through the ADT+ app.
  2. Next, you configure permissions. You can assign neighbors timed access, permitting them to enter and exit during specific hours, or event-based entry. For instance, if a package shows up, the system can unlock the door to allow your neighbor to take it inside once it validates them.
  3. When you’ve configured access, your Google Nest Doorbell uses familiar face detection to verify your neighbor as they approach the door.
  4. Your ADT system will pause the alarm and release the door lock when the person is authenticated as an authorized guest.
  5. You receive instant notifications as your neighbor enters and departs. The app also provides a complete log. 
  6. Once the trusted neighbor leaves, your smart door lock secures automatically to shield your home.

You may provide access for any person you would like, such as a housesitter, a maintenance worker, or a companion who shows up when you’re away. This tool is also helpful during emergencies, particularly when you’re not around. For instance, if a water sensor triggers, your system can grant event-driven access so someone can turn off the water supply. Setting permissions is easy with the intuitive app. 

Boost Your Richmond Home’s Convenience And Security

ADT Trusted Neighbor is a perfect example of how ADT makes your Richmond home more connected and secure while simplifying your daily life. This service isn’t only for neighbors and relatives, as you’ll benefit from the face recognition and auto-unlock operability when you’re carrying kids or packages. When you're inside, the door fastens behind you automatically.

Request Your ADT Home Security System In Richmond With The Latest Tools

Benefit from features like ADT Trusted Neighbor and smart surveillance with a new home security system in Richmond from Secure24 Alarm Systems. An authorized ADT dealer, we’re thrilled to deliver the latest advancements from the leader in home security. Reach out to (804) 294-0619 today to begin. Our knowledgeable team can answer whatever questions you have about Google Nest cameras, the ADT+ app, and how to get everything working seamlessly.